Privacy Policy

MHEGURU is committed to safeguarding its users’ privacy. We request all our users to read the following ‘privacy policy’ to understand how their personal & business information will be treated, as they make full use of our services to their benefit.

MHEGURU collects information from its users when they register to gain access to our services or at other specific instances when they are requested to provide us with their personal & business information. During registration, we seek their name, email address, mobile/phone no., business information and other personal details.

Once a user registers, he/she is no longer anonymous to MHEGURU and it is deemed that the user has the right to use & publish the desired business & personal details throughout all applications.
When users are on our network and are asked for personal information, they are sharing the same with MHEGURU alone.  Some or all such data collected may be shared with third-parties to enable better user experience.
We also gather usage statistics such as pages viewed, number of unique visitors, browser software, screen resolution etc. for analysis that helps us provide you improved user experience and services.

MHEGURU’s primary goal in collecting personal & business information (both private & public) is to provide the user with a customized experience on our applications. This includes personalized services, interactive communication and other services. Business information is used to ease the usage of the application and offer better analytics.

Once a user registers, he/she is no longer anonymous to MHEGURU and it is deemed that the user has the right to use & publish the desired business & personal details throughout all applications.
When users are on our network and are asked for personal information, they are sharing the same with MHEGURU alone.  Some or all such data collected may be shared with third-parties to enable better user experience.
We also gather usage statistics such as pages viewed, number of unique visitors, browser software, screen resolution etc. for analysis that helps us provide you improved user experience and services.
MHEGURU uses user’s personal & business information to offer personalization, superior user experience, serve targeted advertisements, send newsletters & customized mailers. In addition to it, once the user’s personal and business information is displayed on our network, the user may start receiving business enquiries through email, phone calls or SMS notifications, from various customers that might or might not be of their interest.
>We record buying and browsing activities of our users including but not limited to their contact details & profiles and uses the same to provide value-added services to our users.

As a general rule, MHEGURU will not disclose or share any of the user’s personally identifiable information except when MHEGURU has user’s permission or under special circumstances, such as when MHEGURU believes in good faith that the law requires it or as permitted in terms of this policy.
MHEGURU does not display user email addresses to avoid extraction by email extractors.
MHEGURU may also disclose account information in special cases when it has reasons to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating MHEGURU’s terms of services or may be causing injury to or interference with (either intentionally or unintentionally) MHEGURU’s rights or property, other MHEGURU users, or if MHEGURU deems it necessary to maintain, service, and improve its products and services.
Personal & business information collected may be transferred and shared in the event of a sale.

MHEGURU may, from time to time, send its users emails, SMS & notifications regarding its products and services. MHEGURU constantly tries and improves the tools for better efficiency, more relevancy, innovative business matchmaking and better personal preferences. MHEGURU may allow direct mails using its own scripts (without disclosing the email address) with respect/pertaining to the products and services of third parties that it feels may be of interest to the user for business requirement.

A user may edit his/her account information and profile by logging onto our website and/or by sending a request to admin@MHEGURU.com. The requested changes may take upto 30 days to appear online because of verification process and server cache policies.
A user account can be deleted or deactivated. Doing so will result in the user not being able to access many or all services. However, residual information will remain within our archive records.

As with all information, MHEGURU does not sell any data in bulk to third party that can be misused for telemarketing or bulk mailing or any other wrong purposes. In addition, MHEGURU does not sell any user’s personal information or business information until and unless it is permitted by the user. Any user statistics that we may provide to prospective customers or partners regarding product or service usage, is provided in an aggregate form only and does not include any personally identifiable information about any individual user.
We request our users to sign out of their MHEGURU account and close their browser/app window when they have finished their work. This is to ensure that others cannot access their personal or business information and correspondence, if the user shares the computer/phone with someone else or is using a computer/phone in a public place.
MHEGURU takes necessary steps, within its limits of commercial viability and necessity, to ensure that the user’s information is treated securely.
Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while MHEGURU strives to protect the user’s personal & business information, it cannot ensure the security of any information transmitted to MHEGURU and you do so at your own risk. Once MHEGURU receives your transmission, it makes best efforts to ensure its security in its systems. Please keep in mind that whenever you post personal & business information online, that is accessible to the public, you may receive unsolicited messages from other parties.

The policy may change from time to time so please check periodically.

The policy may change from time to time so please check periodically.

By downloading or using the MHEGURU mobile app, these terms will automatically apply to you.  You should make sure that you read them carefully before using the mobile app. We are offering you this mobile app to use for your own personal use. You can share the app with anyone via given option in the app or play store link but you’re not allowed to copy, or modify the mobile app, any part of the mobile app, or our trademarks in any way. You’re not allowed to attempt to extract the source code of the mobile app, and you also shouldn’t try to translate the mobile app into other languages, or make derivative versions. The mobile app itself, and all the trade marks, copyright, database rights and other intellectual property rights related to it, still belong to MHEGURU.
MHEGURU is committed to ensuring that the mobile app is as useful and efficient as possible. For that reason, we reserve the right to make changes to the mobile app or to charge for its services, at any time and for any reason. We will never charge you for the mobile app or its services without making it very clear to you exactly what you’re paying for.

The MHEGURU mobile app stores and processes the personal & business information that you or your affiliates have provided to us so that we can serve your needs better. It’s your responsibility to keep your phone and access to the mobile app secure. We therefore recommend that you do not jailbreak or root your phone, which is the process of removing software restrictions and limitations imposed by the official operating system of your device. It could make your phone vulnerable to malware/viruses/malicious programs, compromise your phone’s security features and it could mean that the MHEGURU mobile app won’t work properly or at all.
MHEGURU may obtain the following types of information from or concerning you or your mobile phone device, which may include information that can be used to identify you as specified below (“Personally Identifying Information”):
You need to provide certain Personally Identifiable Information, such as mobile number, email, mobile device information (device ID, GAID etc.) to MHEGURU when choosing to participate in various uses of the MHEGURU services. MHEGURU App will sometimes access your address book, contact list or SMS from your mobile phone. MHEGURU may also access your location information to provide better user experience based on your geo location. This information may be compiled and analysed on an individual or aggregated basis depending on the nature of the intended service to the users of MHEGURU applications.
This information may include the products & screens you have viewed on the app and to send you offers and other communications based on the interests demonstrated by you previously.
You should be aware that there are certain things that MHEGURU will not take responsibility for. Like – the ability to download and store the app on your mobile. The connection can be Wi-Fi, or provided by your mobile network provider, but MHEGURU cannot take responsibility for the mobile app not working at full functionality if you don’t have access to good quality Wi-Fi / mobile network, and you don’t have any of your data allowance left.
If you’re using the mobile app outside of an area with Wi-Fi, you should remember that your terms of agreement with your mobile network provider will still apply. As a result, you may be charged by your mobile provider for the cost of data for the duration of the connection while accessing the mobile app, or other third party charges. In using the mobile app, you’re accepting responsibility for any such charges, including roaming data charges if you use the mobile app outside of your home territory (i.e. region or country) without turning off data roaming. If you are not the bill payer for the device on which you’re using the mobile app, please be aware that we assume that you have received permission from the bill payer for using the mobile app.
When you’re using the mobile host function of the mobile app, it’s important to bear in mind that although we endeavor to ensure that it is updated and correct at all times, we do rely on third parties to provide information to us so that we can make it available to you.
The mobile app is currently available on Android.  The requirements for Android may change, and you’ll need to download the updates, as and when provided, if you want to keep using the mobile app. MHEGURU does not promise that it will always update the mobile app so that it is relevant to you and/or works with the Android version that you have installed on your device. However, you promise to always accept updates to the application when offered to you.
We may also wish to stop providing the mobile app, and may terminate use of it at any time without giving notice of termination to you. Unless we tell you otherwise, upon any termination, (a) the rights and licenses granted to you in these terms will end; (b) you must stop using the mobile app, and (if needed) delete it from your device.

Cookies” are small text files (typically made up of letters and numbers) placed in the memory of your browser or device when you visit a website or view a message. MHEGURU uses cookies to allow us to recognize your browser or device; we also use cookies to determine how and when pages and features in our Services are visited and by how many people. When you visit our websites, we may automatically collect information from you through cookies or similar technologies.

We may deliver a file to you through the Services (known as a “web beacon”) from an ad network. Web beacons allow ad networks to provide anonymized, aggregated auditing, research, and reporting to us and to advertisers. Web beacons also enable ad networks to serve targeted advertisements to you when you visit other websites. Because your web browser must request these advertisements and web beacons from ad networks’ servers, these companies can view, edit, or set their own cookies—just as if you had requested a web page from their site. You may be able to opt out of web beacon tracking conducted by third parties through our Services by adjusting the Do Not Track settings on your browser; please note that we don’t control whether or how these third parties comply with Do Not Track requests.

MHEGURU uses cookies in a variety of ways to improve your experience on our website, including keeping you signed in, improving Services based on anonymous Platform usage metrics, and mitigating risk and preventing potential fraud.

MHEGURU uses the following categories of cookies:

• Essential — MHEGURU uses these cookies, web beacons, or other similar technologies to provide MHEGURU Services. This includes technologies that enable Platform access, identify anomalous behavior, and perform other tasks.
• Functionality — MHEGURU uses these cookies so that we can recognize you on our website and remember your previously selected preferences. These preferences could include your location and your preferred language. A mix of first-party and third-party cookies are used.
• Performance — MHEGURU uses these cookies to assess and improve the performance of our website and Platform; as part of our analytic practice, this includes improving our user experience and interaction.

Any Personal Information that MHEGURU collects through Functionality or Performance cookies is based on your consent obtained when you visit MHEGURU’s website or sign up for MHEGURU Services. You can withdraw this consent by managing or disabling your cookies as noted below.

You can configure your browser not to accept cookies or remove them entirely. Please note that removing cookies may limit our website’s functionality.

MHEGURU’s website contains links to other third-party websites. MHEGURU’s Privacy Notice only applies to our website. If you click on a link to a third-party website from MHEGURU’s page, you should familiarize yourself with the third-party website’s privacy policy.

We constantly try to improve our Services, so we may change this Privacy Notice at any time. Any update to MHEGURU’s Privacy Notice will be reflected in this section. Please note that if you’ve opted not to receive legal notice emails from us (or you haven’t provided us your email address), those legal notices will still govern your use of the Services, and you are still responsible for reading and understanding the notices.

MHEGURU regularly reviews this Privacy Notice and publishes any updates on this web page. This Privacy Notice was last updated on 20th Feb, 2020.

We use first-party and third-party cookies for several reasons. Some cookies are required for technical reasons in order for our Website and Services to operate, and we refer to these as “essential” or “strictly necessary” cookies. Other cookies also enable us to track and target the interests of our users and to enhance the experience of our Service. Third parties serve cookies through our Websites for advertising, analytics and other purposes.

The specific types of first and third-party cookies served through our Websites and the purposes they perform are described below:

Cookies are not the only way to store information on your computer or mobile device. Service Engineer stores additional information that is essential to the functionality of the Services in local storage.Local storage is similar to the storage of information in cookies, but never expires until our Services delete this information, or you delete it yourself. Please refer to the instructions specific to the type of browser you are using, or the specific mobile phone operating system you are using for instructions on how to delete local storage.

The following categories of information are stored in local storage when using the services on the web:

• Session information used to personalize your service
• Data related to our use of SalesIQ – ViewService Privacy Policy
• Encrypted authentication IDs and keys related to your personalized user session

The following categories of information are stored in local storage when using our mobile app:

• Session information used to personalize your service
• Encrypted authentication IDs and keys related to your personalized user session
• Various settings you have chosen to be remembered between sessions
• Offline job data for current engineer assignments to enable access to this data when offline

Cookies are not the only way to track visitors to a website. Service Engineer and our third party partners may use other similar technologies such as clear GIFs (also known as “tracking pixels” and “web beacons”). Clear GIFs are small graphics files that contain an identifier that recognizes when a user visits our Websites. This allows our third-party partners to monitor traffic patterns between websites, communicate with cookies, to understand if you have come from an advertisement displayed on a third party Website, to monitor the success of marketing campaigns and to improve site performance. These technologies typically rely on cookies to function, so disabling cookies in your browser will impair their functionality.

You have the right to decide whether to allow cookies when using our Websites and Services. Most browsers allow you to control cookies as part of their settings and preferences. Please refer to your specific browser for instructions on how to disable, limit and delete cookies.
The following links are provided for your convenience. Click on the relevant link below to access detailed information regarding cookie settings. Should your browser not be listed here, you should review the help pages for your specific browser to see what features are offered for adjusting your cookie settings:

1. Microsoft Internet Explore
2. GoogleChrome
3. Safari
4. Firefox

Note that if you disable, limit or delete cookies, our Websites may not function properly, and this may prevent you from using our Services.

We may update this Cookie Policy from time to time, therefore revisit this page to stay informed about our use of cookies. The date at the top of this Cookie Policy indicates when it was last updated.