One Platform For All Your MHE Solutions.
Step 1
Book Service Call
Select Equipment type and list down the problem.Your service is received and acknowledged.
Step 2
Identify & assign service engineer.
Our team will identify the nearest available service partner / service engineer and assign the “SE”.You’ll receive the details of “Service engineer” appointed with all documents for gate pass process.
Step 3
Track the service
Track the service engineer.Service engineer will report and attend the complaint
Step 4
Service report
Detailed service report with all details including recommendations and parts required if any Approve the service report with OTP authentication.
Step 5
Receive Invoice & Authenticate payment
Receive GST invoice & payment link.Authenticate and process payment.
Step 6
Service history tracker
Register with us and we’ll remember the service schedules and remind you also.Get the service historical data for each equipment with serial no.
Advantages
Fastest response time – Call attending inside 12 hours from the time of call booking acknowledgement / Advance payment for service.
Defined service charges for respective MHE type – no hidden charges or inflated service
24 x 7 availability of service.
Service history tracker – To know your total cost of ownership, accurate root cause analysis; identify chronic issue and over come.
Frequently Asked Questions
An AMC typically is designed for periodic servicing and most of times some amount of advance is paid, besides the call attending time is pretty long. Service on call essentially for breakdowns / emergencies or prompt service in committed timeline.
Go to www.mheguru.com and register with us for free and you can then just log in and book service request. Or call us on xxxxxxxxxx to get started.
The ratings are very closely monitored by our backend team and the service partners are giving the business purely on the performance matrix. Objective is to give value to quality service.
We guarantee 100% refund in 48 working hours of payment made for service booking in the event of no service provided / cancellation for service call not attended in committed time.
We give 3 log in for free registered companies, for more please connect with us on service@mheguru.com for more assistance.
There is no limit to no. of services being booked.
Since the ticket size of service charges are very low and considering the criticality to immediately attend call we take extra efforts to ensure timely services are executed. However for special credit terms please send your request for corporate tie-up on service-corporate@mheguru.com
In the event of no-service / service engineers inability to offer solution to breakdown we take the ownership and you don’t pay a peny.
Services are executed in customer premises, we expect customers will provide adequate support to service engineers and treat them nicely. The idea is to appreciate the customer’s support to us by using this feature.
We are a marketplace, we offer you consolidated summarised comparison for your requested inquiry / RFQ for spares parts or accessories. Not only best price but will give you choices on the base of your preferences.
The process is seamless and simple for customer convenience, only raise one RFQ and get ready consolidated comparison with all criteria. Place order directly on vendor. Besides because of our wide network we assure you to give availability of parts at best possible price.
With our large reach we assure the best prices and more importantly through our stringent quality cheques and frequent audits we ensure quality of component / spares supplied. Customer is free to take risk to go to vendor directly but what happens if>>..????
All high value parts purchased from us comes with our in-build 6 month manufacturing warranty.
Flexible options available with different suppliers chose your preference and place PO directly.
